TERMS AND CONDITIONS
All terms listed below are subject to change at any given time, and without prior notice.
ALL PERSON (s) WHO ENTER THIS SITE, PLACE ANY ORDERS ON THIS SITE OR CONDUCT ANY BUSINESS AGREE TO ACCEPT ALL TERMS, CONDITIONS, AND POLICIES DISPLAYED SET FORTH. IT IS FURTHER AGREED THAT ALL DISPUTES WILL BE SETTLED AT THE SOLE DISCRETION OF KMI IMI GROUP, AND THAT ALL DECISIONS WILL BE FINAL.
KMI IMI GROUP accepts most major credit cards (American Express, Visa, and MasterCard). Any applicable shipping & handling fees and any applicable sales tax will be added to order.
ACCEPTANCE OF ORDERS:
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. KMI IMI GROUP reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By placing a credit card order, the customer grants KMI IMI GROUP permission to contact their bank to verify name, and address.
A rerouted package due to inaccurate information will be subject to a charge of $15.00.
All items are shipped via UPS or Federal Express. Items will be shipped ground unless otherwise specified. Express delivery is available at an additional charge. Your options include: Overnight, Next Day or 2nd Day delivery. KMI IMI GROUP will not be held liable for any lost or damaged items in the mail. Shipping is one of our largest concerns here at KMI IMI GROUP. Each item is meticulously packaged to sustain reasonable impacts. In the case of any damage or theft, the buyer must contact us and the shipping company within 48 hours. We will do our best to help resolve any shipping issues. All discrepancies between the packing list and products received must be reported to KMI IMI GROUP within 48 hours of receipt of package to qualify for a credit. International buyers please note: KMI IMI GROUP will not be held liable for any packages shipped abroad once they have left the country. International items which undergo theft, damage, and/or extended delays are all issues which the buyer must resolve with his or her own country’s officials. Our goal is to ship all products as promptly and safely as possible. Orders are shipped out within 24-72 hours after receipt of order. However, this may vary depending on the volume of the order and the time the order was placed. If an item is Back ordered, we will inform you of the lead time and estimated delivery, which may take anywhere from a day to several weeks.
REFUNDS AND RETURNS:
Sterile products and custom made products are final sale and therefore are not eligible for return.
No returns or exchanges will be accepted unless you have received a Return Goods Authorization Number. This number must be on all returns and correspondence; please ensure the RGA Number is clearly marked on your return box. RGA numbers will expire if the item(s) are not returned within 30 days. Credit will only be issued if the returned merchandise is in saleable condition. if the product(s) has been used in surgery, due to certain FDA regulations, the device may not be returned. All exchanges, refunds, and/or store credits will be subject to manager’s approval before being issued. All returns are subject to a restocking fee of 20% of the purchase price. Shipping and handling fees are nonrefundable. Refunds will be processed within 7 days from the date of request. There are no exchanges or refunds for custom made products including cannulas. Since special tooling and time are dedicated to these products which are manufactured to the specifications of the surgeon, they cannot be sold to another customer. Open packages or boxes containing disposable or sterile items are not returnable for credit. KMI IMI GROUP reserves the right to evaluate product return conditions and assess restocking fees at its own discretion.
Defective products are eligible for credit or replacement within 14 days from date items are received. Replacements will be shipped upon receipt of defective merchandise via FedEx Ground or UPS Ground shipment at our expense, unless customer requests an upgrade at their expense. Advance replacements are available, but must be paid for at the time replacement ships. Packages must have a RMA number written visibly on shipping box with a brief description of the product defect inside. All items must be returned in the original packaging along with the receipt, instructions, warranties, and accessories. KMI IMI GROUP is not responsible for any item not received at its return address. Allow 7 business days for processing returns. Return merchandise to:
KMI IMI GROUP
Irvine, California 92618 USA
Please mark your RGA number clearly on the outside of the package.
KMI IMI GROUP will accept unopened items (excluding sterile products) for refund only if the product is returned within 7 days from the date of receipt, has not been opened or tampered with, the seal is still intact, returned in its original packaging and you have received a return authorization number from KMI IMI GROUP. You are responsible for any and all fees associated with shipping the item back to KMI IMI GROUP. KMI IMI GROUP is not responsible for any item not received at its return address. Allow 14-21 business days for processing returns. Unopened item policy excludes sterile products, sterile products are final sale and non-refundable. Return merchandise to:
KMI IMI GROUP
Irvine, California 92618 USA
KMI IMI GROUP will not be held liable for any damage, or harm inflicted with the products sold. Intentional misuse of these products are strictly forbidden, and strongly discouraged. Some products may or may not require USA FDA clearance; some products may or may not have USA FDA clearance completed. Some products are for export only, please contact KMI IMI GROUP for more details. By purchasing from KMI IMI GROUP you are in total agreement with the provisions set forth, and the terms & conditions of sale listed herein.
CATALOG AND WEBSITE CONDITIONS:
All prices are subject to change without notice. All prices are for USA market only. We are not responsible for typographical errors. Actual items may appear different from pictures shown in the catalog and website. KMI IMI GROUP makes no representation or warranty of any kind (express, implied or statutory) in relation to the products or statements listed herein. KMI IMI GROUP excludes (to the extent permitted by applicable law) all such warranties. Actual product may vary from photo shown in catalog or online. Results do vary.
All KMI IMI GROUP products are warranted free of defects in material and workmanship under normal wear use and operation for a period of 90 days, under terms and conditions of the KMI IMI GROUP warranty in place at the time of purchase. During the warranty period, KMI IMI GROUP will repair or replace at its sole option, free of charge, any defective parts or products returned with prior authorization to KMI IMI GROUP.
Warranty does not cover products abused, misused or altered outside of factory location, or devices not utilizing KMI IMI GROUP supplied components, devices and supplies intended for the proper operation of the equipment, unless authorized by a representative of KMI IMI GROUP.Tampering with the labels, including the Serial Number, or opening the units, will also void all warranties. If a defect exists during the warranty period, KMI IMI GROUP at its option will either repair (using new or remanufactured parts) or replace (with a new or remanufactured unit) the product at no charge. There are no obligations on the part of KMI IMI GROUP for consequential damages arising out of, or in connection with the use or performance of the product. KMI IMI GROUP disclaims all implied warranties of merchantibility and of fitness for a particular purpose. The warranty is non-negotiable and non-transferable unless expressed by IMI in written form.
THE WARRANTY WILL NOT APPLY TO ANY PRODUCT IF IT HAS BEEN DAMAGED BY MISUSE, ALTERATION, ACCIDENT, IMPROPER HANDLING OR OPERATION, OR IF UNAUTHORIZED REPAIRS ARE ATTEMPTED OR MADE. SOME EXAMPLES OF DAMAGES NOT COVERED BY WARRANTY INCLUDE, BUT ARE NOT LIMITED TO OPENING THE CONTROL UNIT BOX WHICH ERASES THE OPERATING SYSTEM, LOOSE COMPONENTS, OR VISIBLE CRACKING OF THE LCD, WHICH ARE PRESUMED TO BE DAMAGES RESULTING FROM MISUSE OR ABUSE.
Here at KMI IMI GROUP we are committed to protecting your personal privacy. No customer's personal information will be distributed to any third party. All buyer information such as; name, address, product(s) purchased, etc., is strictly confidential and will not be disclosed to any third parties. The privacy of all individuals is respected.
LINKS TO OTHER SITES:
While visiting KMI IMI GROUP, you may follow links to websites operated by our business partners or other third-parties. A link from KMI IMI GROUP to a third-party site does not mean that we endorse this website. We do not make any representations or warranties about any website you may access from our website; Third party websites are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other website.
The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, KMI IMI GROUP disclaims all representations and warranties, express or implied, with respect to such information, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, KMI IMI GROUP does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.
LIMITATION OF LIABLITY:
In no event shall KMI IMI GROUP be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if KMI IMI GROUP has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
IMAGES, LOGOS, TRADEMARKS, & COPYRIGHT:
The images, logos, trademarks, and copyright contained in this site, including but not limited to the text, images, audio or video, may NOT be used in any manner, or for any purpose, without KMI IMI GROUP's express written permission, are believed to be in the public domain or used without permission of the respective trademark or copyright holder. The information and images on this site may not in any way be used in any manner, or for any purpose, without the express written permission, of KMI IMI GROUP or the official holder of the copyright or trademark.